I.

What’s the difference between the Front and Back-Office?

The Front Office is focused on the client-facing and project delivery side of your studio. It includes tools for task and team management, project tracking, client portal templates, creative workflows, and a rich resource library — everything you need to stay organized and deliver a clear, seamless experience to your clients.

The Back Office handles the behind-the-scenes operations — like your CRM, finances, and marketing. You’ll be able to track revenue and expenses, monitor analytics, plan content across platforms, and manage client relationships more strategically.

If you’re looking for a complete system that supports both your creative work and business operations, we highly recommend the All-in-One. It brings both Front and Back Office setups together into one cohesive workspace — giving you everything you need to run and grow your studio from a single place.

II.

Who are these templates designed for?

These templates were ideated and created specifically with brand and web designers in mind — from freelancers to studios. They’re built to support the way creative businesses work, with tailored sections for project management, client collaboration, resources, and workflows.

That said, many parts of the templates — like the Back Office including finance tracking, CRM, and marketing — are flexible and can be used by anyone running a creative or service-based business.

If you’re someone who loves clean systems, visual structure, and streamlined processes, you’ll feel right at home.

Yes — the templates are fully customizable so you can tailor them to your brand, workflow, and preferences. You can easily edit, add, or remove pages, databases, and properties to make it your own.

To support you in the process, we’ve included:

— Editable Canva/Adobe XD templates (for covers, icons, visuals)
— An extensive library of video tutorials to walk you through how everything works and how to modify it
— A quick-start guide to help you get set up with ease.

III.

Can I customize the template?

IV.

Can I use this template with my team or clients?

Yes!

All templates are designed with collaboration in mind. You can assign tasks, share portals, and collaborate in real-time with your team or clients — right inside Notion.

You don’t need a paid Notion plan to use the template — it works on the free plan. However, to unlock the full functionality and get the best experience, especially for business use, we recommend upgrading to a paid plan.

Some features used in the template that require a paid plan include:

— Database automations
— Charts
— Unlimited file uploads
— Guest access beyond 10 users (for client portals or teams)

If you’re planning to collaborate with a team or clients, or want a fully optimized and automated setup, the Plus or Business plans are ideal.

For more info, please refer to https://www.notion.com/pricing

V.

Do I need a paid plan to use the template?

VI.

Do you offer refunds?

Yes — if you purchase through Notion Marketplace, you’re eligible for a refund within 14 days of purchase.

Once a refund is processed:

— All copies of the template, including in private pages, will be automatically removed from your workspace.
— This includes any edits, additions, or custom content you’ve made inside the template.

To avoid surprises, feel free to reach out to us with any questions before purchasing — we’re happy to help you choose the right template.

Abuse of the refund policy (e.g. repeated refund requests) may result in declined requests, as per Notion’s terms.

For more info, please refer to https://www.notion.com/help/selling-on-marketplace

You can share the template with your team members or clients by inviting them to your Notion workspace or page as guests or by adding them as workspace members — perfect for collaboration.

However, you cannot:

— Duplicate the template and share it as a copy with someone outside your workspace
— Resell, redistribute, or give away the template or parts of it
— Move the template to another workspace using “Move to” or by copying/pasting blocks

Templates purchased via the Notion Marketplace are access-locked, which helps protect creators and ensures the content cannot be transferred or reused outside of your original workspace.

VII.

Can I share the template with others?

VIII.

Is support included?

Yes! With your purchase, you’ll get access to a support channel via Slack where you’ll have direct access to us in order to ask questions, share feedback, and connect with others using the templates. 

You’ll also get access to an extensive library of video tutorials to walk you through how everything works and a quick-start guide to help you get set up with ease.

We’re here to make sure you get the most out of your workspace.

IX.

Can you help me customize the template for my business?

Absolutely! If you need extra support beyond the included tutorials, we offer 1:1 customization sessions where we can tailor the template to fit your unique workflows and branding.

Whether you want to add specific features, on-brand design, automate workflows, or integrate with your existing systems, we’re here to help.

For more in-depth and personalized support find details in the template setup guide.